Returns and refunds
What we will replace, what we cannot take back, and how long a refund takes.
Opened food cannot be returned
For hygiene and safety reasons we cannot accept a return on an opened pouch. This is a food safety position, not a commercial one.
What is covered
Damage in transit, a leaking pouch, the wrong item, a missing item, or a genuine quality defect.
How to raise it
Tell us within 48 hours of delivery with a photograph that shows the pouch and the batch panel. Email or call — there is no form to fill in.
Resolution
Replacement or a full refund, whichever you prefer.
Refund timeline
Five to seven working days to the original payment method once approved. Your bank may take a few days more to show it.
Cancellation
Free before dispatch. Once a parcel is with the courier it cannot be cancelled, but you can refuse delivery and we will refund it on return.
These pages are drafted in plain language and must be reviewed by a lawyer before launch. Bracketed values are supplied by the company.