Returns and refunds
What we will replace, what we cannot take back, and how long a refund takes.
Opened food cannot be returned
For hygiene and safety reasons we cannot accept a return on an opened pouch. This is a food safety position, not a commercial one.
What is covered
Damage in transit, a leaking pouch, the wrong item, a missing item, or a genuine quality defect.
How to raise it
Tell us within 48 hours of delivery with a photograph that shows the pouch and the batch panel. Email or call — there is no form to fill in.
Resolution
Replacement or a full refund, whichever you prefer.
Refund timeline
Five to seven working days to the original payment method once approved. Your bank may take a few days more to show it.
Cancellation
Free before dispatch. Once a parcel is with the courier it cannot be cancelled, but you can refuse delivery and we will refund it on return.